Frequently Asked Questions...
Do you deliver outside of Australia?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
How much does delivery cost?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
How long does delivery take?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
What payment methods do you accept?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
Do I need to register before I place an order?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
How do I track or view my orders?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
I have forgotten my password
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus.
Frequently Asked Questions...
Do you deliver outside of New Zealand?
Purchases via the UES Hardware customer portal are currently only available within Australia. Customers in New Zealand can still compile a list of products in the product cart, which can be exported as a CSV file and submitted via an online form for pricing and availability.
Where can I collect my order from?
Order pick up is currently available from our NZ branch at Unit i, 8 Chonny Crescent, Wiri. We recommend contacting the branch prior to collection to ensure your order has been packed.
Orders can be returned, subject to the UES Hardware Refunds and Returns Policy. We encourage customers to contact us before visiting a UES Hardware branch to ensure your return meets eligibility requirements per our policy.
How can I reset my password?
If you’ ve forgotten your password, simply click here to reset your password, or click the Login button from the right hand corner of the screen. From here, you can select Forgot your Password.
You’ ll be prompted to enter the email address you registered your trade or user account with.
How do I change an existing order?
To make changes to an existing order, customers must contact our Customer Service team via email with your order number and details of the changes to the order. Get in touch by calling 1300 00 1904 or emailing support@ues-hardware.com.
Note, if the order has already been dispatched, changes to the order can only be made once the goods are received. Any returns or exchanges are subject to the UES Hardware Refunds and Returns Policy. We encourage customers to contact us before visiting a UES Hardware branch to ensure your return meets eligibility requirements per our policy.
How do I contact UES about a missing component or incorrect order?
Should you receive an incorrect order, customers must contact our Customer Service team via email with your order number and details of the changes to the order. Get in touch by calling 1300 00 1904 or emailing support@ues-hardware.comCan I change the details of a user profile once I’ve registered?
Casual Users:
Casual users can update their delivery address online anytime via their customer dashboard, under Update Delivery Address.
Trade Account Users:
If you have entered the incorrect details when registering for an online trade account or need to update your user profile details, please contact our Customer Service team on support@ues-hardware.com.
Details captured when registering for a trade account include:
- Name
- Email
- Phone number
- Company
- Customer Account Code
Can I have more than one user for my business?
Business can register more than one user to manage your trade account online. In fact, users can be provided with different access relevant to their responsibilities within your business.
What trade account user types are available in the customer portal?
There are 3 profile types available to help trade account users manage their account online with UES Hardware. Each provide different levels of access relevant to their responsibilities within your business.
Business User
- Browse products and download CAD files
- Create draft orders and place orders
- Create and manage a favourites list
- Create order templates
- Track existing orders and view order history
- Complete order imports
- Approve orders
- Manage invoice and account payments
- Reprint invoices
- Update customer information and preferences
Accounts
- Manage invoice and account payments
- Reprint invoices
- Update customer information and preferences
- Browse products and download CAD files
- Create and manage a favourites list
- Track existing orders and view order history
Procurement
- Browse products and download CAD files
- Create draft orders and place orders
- Create and manage a favourites list
- Create order templates
- Track existing orders and view order history
- Complete order imports
- Approve orders
How do I reprint an invoice?
Trade account customers can reprint an invoice from their Dashboard, available under the Order History or Pay Account features. To reprint an invoice, select the checkbox ‘ Reprint Invoice’ next to the corresponding order and select the ‘ Request Selected Invoice(s)’ button. You’ ll be prompted to an email address to receive a pdf of your selected invoices.
Looking for more support?
Access your copy of the UES Hardwware Customer Portal User Guide
 The UES Hardware Customer Portal Guide provides a detailed explanation on the primary functions available to guest profiles and registered casual user and trade account customers. From learning how to navigate the site, to bulk importing orders, our handy guide will support your through each of the functions of the customer portal. View or download a copy of the UES Hardware Customer Portal User Guide here for easy reference.
Customer Portal User Guide
Browse our Customer Support Series online now
 Looking for a video guide on how to use the functionality of the UES Hardware Customer Portal? Access our Customer Support Series for step by step guidance on how to use each of the modules contained within your Customer Portal when you need it most.
Haven't found a video on a topic you need more support with? Let us know here.
Access the Customer Support Series
|